Check out our guides and FAQs on our help centre. If you still have questions, message us. If you have a complaint, get in touch with our team.
The fastest way to get a response. Our team typically replies within 24 hours during business days.
Speak directly with our customer support team during office hours.
Lines open: Mon-Sat: 9am to 5pm (EAT)
Closed: Sundays & Public Holidays
We will reply as soon as we can, usually within 3 business days.
You can also write to us or visit our headquarters in Kampala.
MotorTrader Uganda
Plot 45, Acacia Avenue
Kololo, Kampala
P.O. Box 12345
Uganda
Have a look at our top tips to buy a car online in total confidence.
Learn about secure payments, vehicle history checks, and remote inspections
Learn how to have a safe and pleasant buying experience in Uganda
Know what to look out for when test driving a used car in Kampala
View our guide that will walk you through selling your car in Uganda
Explore our packages to find one that suits your budget
Check out our pointers for meeting a potential buyer safely
For retailers: If you sell vehicles as part of your job, please visit our portal site for professional dealers.
You can unsubscribe from MotorTrader emails through the unsubscribe link at the bottom of every email. Alternatively, if you have an account, please visit the subscriptions page to update your marketing preferences.
Our team reviews every advert to ensure it appears in the best possible way before it goes live. This can take up to 24 hours, and you're not able to edit the advert in this time.
The advert's time on our site won't start until after the review and the advert is live. We appreciate your patience during this time.
We may send you an email if any details within the advert need to be changed. Please look out and respond to any emails from us to ensure the process is as quick as possible.
You can delete your advert by visiting your advert management area and selecting 'My adverts.' Please remember you won't be able to delete or edit your advert while it is processing.
Our review offering is provided by Feefo. You may request for your review to be removed by emailing Feefo at autotradersupport@feefo.com.
You can't edit a review once it is posted. If you'd like to edit your review, you should email us to delete it, and then write a new review.
Feefo monitor all of the reviews posted on MotorTrader. It is possible your review broke Feefo's content moderation guidelines designed to protect our website, our website users and our advertisers.
If your review was rejected, you may leave another review, which will be checked against Feefo's content moderation guidelines.
If you don't think the review breaks any guidelines, it is possible the review was flagged as suspicious. Feefo reserve the right to remove any review it believes not to be genuine.
Search more questions on our selling help and support page.
You can also write to us at:
Complaints Team
MotorTrader Uganda
Plot 45, Acacia Avenue
Kololo, Kampala
P.O. Box 12345
Uganda
We will reply as soon as we can, usually within 3 business days.
MotorTrader Uganda is committed to treating all of our customers fairly. For more information, read our Consumer Charter.
