Why MotorTrader? - FAQ | MotorTrader Uganda
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Why MotorTrader Uganda?

Uganda's most trusted automotive marketplace. Find answers to all your questions below.

400K+
Live Listings
100K+
Monthly Users
500+
Dealerships
4.8/5
User Rating

Why choose MotorTrader?

Discover what makes us Uganda's leading automotive marketplace.

Trusted & Secure

All listings are verified and our platform uses secure payment gateways to protect your transactions.

Easy to Use

Browse, search, and filter through thousands of cars with our intuitive platform and mobile app.

24/7 Support

Our customer support team is always ready to help with any questions or concerns.

Market Insights

Access pricing guides, market trends, and vehicle history reports to make informed decisions.

Local Expertise

Deep understanding of the Ugandan market with listings from Kampala, Jinja, Entebbe and beyond.

Fair Pricing

Transparent pricing with no hidden fees. What you see is what you pay.

General
Buying
Selling
Account
Payments

What is MotorTrader Uganda?

MotorTrader Uganda is the country's largest and most trusted automotive marketplace. Founded in 2015, we connect car buyers and sellers across Uganda, offering over 400,000 live vehicle listings from private owners and official dealerships. We're part of the Katsha Group, providing stability and resources while maintaining our innovative start-up spirit.

Is MotorTrader free to use?

Yes! Browsing and searching for cars on MotorTrader is completely free. Private sellers can list their vehicles for free with basic listings, while premium advertising packages are available for enhanced visibility. Dealerships have various paid subscription options.

How do I contact MotorTrader support?

You can reach our support team through multiple channels:

  • WhatsApp: +256 759 123 456
  • Phone: +256 312 123 456 (Kampala line)
  • Email: support@motortrader.co.ug
  • Visit: Plot 45, Acacia Avenue, Kololo, Kampala

Our lines are open Monday to Saturday, 9am to 5pm (EAT).

Is MotorTrader available in other Ugandan cities?

Absolutely! While our headquarters are in Kampala, our platform serves the entire country. You can find listings from dealers and private sellers in Jinja, Entebbe, Mbarara, Gulu, Mbale, and all major towns across Uganda. Use our location filter to search in your area.

How do I buy a car on MotorTrader?

Buying a car on MotorTrader is simple:

  • Search for cars using filters like make, model, price, and location
  • View detailed listings with photos, specs, and seller information
  • Contact the seller directly through phone, WhatsApp, or our messaging system
  • Arrange a viewing and test drive (always meet in a safe, public place)
  • Complete the purchase and transfer of ownership

Check out our Buying Guide for more detailed tips.

Are the cars on MotorTrader verified?

We verify all dealership listings and encourage private sellers to provide accurate information. However, we always recommend:

  • Viewing the car in person before purchasing
  • Getting a professional inspection
  • Checking vehicle history and documents
  • Meeting sellers in safe, public locations

For added peace of mind, look for listings from our "Certified Dealers" who meet our quality standards.

Can I get financing through MotorTrader?

Yes! We partner with leading banks and financial institutions in Uganda to offer car financing options. When viewing a listing, you can use our finance calculator to estimate monthly payments and apply directly through our platform. Partners include Stanbic Bank, Centenary Bank, and others.

What should I check when test driving a used car?

When test driving, pay attention to:

  • Engine performance and unusual noises
  • Transmission smoothness
  • Brakes responsiveness
  • Suspension and steering
  • Air conditioning and electrical systems
  • Check for warning lights on dashboard
  • Verify all documents (logbook, insurance, road permit)

Read our full Test Driving Guide for more details.

How do I sell my car on MotorTrader?

Selling your car is easy:

  • Create a free account or log in
  • Click "Sell Your Car" and fill in your car's details
  • Upload clear photos (at least 8-10 photos recommended)
  • Set your price (check our pricing guide for market rates)
  • Submit your advert for review (takes up to 24 hours)
  • Once live, manage inquiries from potential buyers

Basic listings are free, or choose a premium package for more visibility.

How long does it take for my advert to go live?

Our team reviews every advert to ensure it appears in the best possible way. This typically takes up to 24 hours. You won't be able to edit the advert during this review period. The advert's time on our site only starts counting after it goes live.

How much does it cost to sell a car?

We offer flexible options:

  • Free Basic Listing: Includes standard visibility
  • Featured Listing (UGX 50,000): Highlights your car in search results
  • Premium Package (UGX 120,000): Top spot in category, social media promotion
  • Dealership Packages: Custom plans for professional sellers

All prices include VAT. View our Advertising Prices page for current offers.

How do I delete or edit my advert?

You can manage your adverts in your account dashboard:

  • Log in and go to "My Adverts"
  • Find the advert you want to edit or delete
  • Click "Edit" to modify details (Note: you cannot edit while advert is processing)
  • Click "Delete" to remove your advert

If you need assistance, contact our support team.

How do I create an account?

Creating an account is free and easy:

  • Click "Sign Up" in the top right corner
  • Enter your email address and create a password
  • Or sign up using your Google or Facebook account
  • Verify your email address
  • Complete your profile with your name and phone number

Once registered, you can save searches, favorite cars, and manage listings.

I forgot my password. What should I do?

Click on "Login" then select "Forgot Password." Enter your email address, and we'll send you a link to reset your password. If you don't receive the email within a few minutes, check your spam folder or contact support.

How do I unsubscribe from emails?

You can unsubscribe from marketing emails through the unsubscribe link at the bottom of any email. Alternatively, log in to your account, visit the Subscriptions Page, and update your marketing preferences.

Can I save my favorite cars?

Yes! When you're logged in, click the heart icon on any listing to save it to your favorites. You can access all your saved cars from your account dashboard. This makes it easy to compare vehicles and come back to them later.

What payment methods do you accept?

We accept multiple payment methods for advertising packages:

  • Mobile Money: MTN MoMo, Airtel Money
  • Bank Transfer: Direct deposits to our Stanbic account
  • Credit/Debit Cards: Visa, Mastercard (processed securely)
  • PayPal: Available for international users

All payments are processed securely through our encrypted payment gateway.

Is it safe to pay through MotorTrader?

Absolutely. We use industry-standard encryption and secure payment gateways. Your payment information is never stored on our servers. We're PCI compliant and work with trusted partners like MTN MoMo, Airtel, and leading banks to ensure your transactions are safe.

Do you offer refunds?

Our refund policy depends on the service:

  • Advertising packages are non-refundable once the advert is live
  • If your advert is rejected (e.g., prohibited item), we'll issue a full refund
  • Technical issues preventing your advert from going live are eligible for refund

Contact our support team within 7 days if you believe you're eligible for a refund.

Do I pay tax on purchases?

All advertised prices include VAT where applicable. For vehicle purchases, buyers are responsible for transfer fees, registration, and any applicable taxes as required by Uganda Revenue Authority (URA). We recommend consulting with URA or your local vehicle registration office for exact amounts.

Platform Features

Tools and features that make your experience better.

Advanced Search Filters

Filter by make, model, year, price, mileage, fuel type, transmission, and more to find your perfect car.

Finance Calculator

Calculate monthly payments based on loan amount, interest rate, and tenure from partner banks.

Vehicle History Reports

Access detailed history reports including accident history, ownership records, and mileage verification.

Price Alerts

Get notified when prices drop on cars you're watching or when new listings match your criteria.

Compare Vehicles

Compare up to 3 vehicles side-by-side to see specifications, features, and pricing.

Mobile App

Download our app for iOS and Android to browse cars on the go with push notifications.

What Our Users Say

Real experiences from the MotorTrader community.

"I found my dream Toyota Prado on MotorTrader within a week of searching. The seller was verified and the process was smooth. Highly recommend!"

Michael Okello

Kampala

"As a car dealer in Jinja, MotorTrader has been invaluable for reaching customers across Uganda. The platform is easy to use and their support team is fantastic."

Sarah Nabatanzi

Jinja Auto Dealers

"Sold my Nissan Note in just 3 days using the premium package. Got multiple inquiries and sold at my asking price. Best platform in Uganda!"

James Ochieng

Entebbe

Still have questions?

We're here to help! Reach out to our support team through any of these channels.

Response time: Usually within 2-4 hours during business hours

Ready to get started?

Join thousands of Ugandans who trust MotorTrader for their automotive needs.